Formed more than 40 years ago, MCL Fire has grown to become one of Ireland’s leading suppliers of portable fire safety equipment and associated maintenance services.

Due to our continued success and expansion, we wish to recruit a Service Desk / Scheduling Administrator who can provide support to the business across its existing operations and in its future strategic development. This role offers an ambitious and driven individual the opportunity to work with a progressive business at the forefront of its field. The role is broad in nature and integral to the continued success and growth of the business

Job Duties

• Prioritise and manage the service / maintenance workload for our existing customer base
• Plan and schedule service jobs / visits for our team of Technicians
• Liaise with customers and pre-book access for some service jobs / visits
• Where necessary, assist team of Technicians with ‘back office’ support and backup (e.g., issue RAMS, insurances etc)
• Liaise with our Subcontract Clients and ensure service visit arrangements to their customer sites are fully communicated
• Log / assign response maintenance calls (Calls Out Requests) promptly and efficiently in line with SLA’s / KPI’s
• Provide support to customers via telephone and email
• Maintain / update information within our operational system to facilitate maximum efficiency of our team of Technicians
• Maintain a high level of attention to detail and focus on quality when capturing and inputting information
• Additional duties in line with management / business requirements

Knowledge, Skills & Abilities – Essential Criteria

• Excellent verbal and written communication skills
• Customer focused and passionate about delivery of service
• Ability to work on own and achieve key tasks within deadlines
• Computer literate, with a full working knowledge of all Microsoft Packages
• Excellent time management, organisational and forward planning skills
• Methodical, with meticulous attention to detail
• Team player with a positive can-do attitude

Knowledge, Skills & Abilities – Desirable Criteria

• Flexibility
• Influencing and negotiation skills
• Commercial acumen

Experience – Essential Criteria

• Previous use and operation of planning and scheduling software
• 2 years’ transferable experience, ideally from a Service Desk background

Experience – Desirable Criteria

• Previous experience within the fire safety sector would be an advantage

Education – Essential Criteria

• Minimum 5 GCSE’s (A-C), including English & Maths

Education – Desirable Criteria

• Educated to A Level standard (or equivalent)


Scheduling experience Customer Focus Good communication skills. Computer Literate work on own initiative meeting deadlines


Paid Holidays Parking pension scheme birthday holiday allowance


 if you are interested please apply through the link below;